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Health First Network Performance Survey Results

January 13, 2010

Every year or two, Health First Network does a performance survey to determine, well, how the organization is doing in regards to serving its members. We are pleased to share this year's results, which continue a positive response. First, network leadership is encouraged by the percentage of people who read the Connect eNewsletter- 86 percent of respondents.

Next, use of the Health First Network website is on the rise with 86 percent of survey participants indicating they visit the site. While our hope is that number continues to grow, we are excited that www.hfni.com is attracting visitors.

As for the network's performance, here are the results:

Administration:
• Calls are returned promptly and to your satisfaction: 94 percent strongly agreed or agree
• Staff is courteous and helpful: 98 percent strongly agreed or agreed

Provider Relations:
• Staff is knowledgeable of Health First Network operations: 88 percent strongly agreed or agreed
• Adequate written information regarding Health First Network is available: 88 percent strongly agreed or agreed
• Calls are returned promptly and to your satisfaction: 96 percent strongly agreed or agreed
• Staff is courteous and helpful: 98 percent strongly agreed or agreed

Credentialing:
• Process is effective: 80 percent strongly agreed or agreed
• Staff responds to my requests in a timely manner: 84 percent strongly agreed or agreed
• Staff is courteous and helpful: 88 percent strongly agreed or agreed

We offer a big thanks to everyone who participated in the survey. The more feedback we receive, the better we are positioned to deliver on our commitment to service.

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